About Jean-Luc Cossi
15+ years fixing delivery problems inside tech teams at Michelin, BNP Paribas, Sodexo, and government agencies. Not from the sidelines. On the ground, with the team, until the numbers move.
Before founding LeanTechPro, I led operational transformations in insurance, telecom, and digital services across Europe. I’ve worked with 5-person support teams and 400-person operations. The method is the same. The results are measurable.
Connect on LinkedIn →How I Work
I don’t just fix problems. I teach your team to fix their own. My approach combines hands-on problem-solving with capability building, so improvements stick after I leave.
The method is Lean management, applied to tech delivery rather than a factory floor. I don’t sell methodology. I sell results.
I work alongside your team to diagnose root causes through direct observation, implement solutions together, and build systematic problem-solving capability. When the next problem appears, your team reaches for the method, not for the phone.
Measured results. Real teams.
Every number below was measured on the ground, with the team, within 3 months of engagement.
In their words
I had the pleasure of working with Jean-Luc. He guided me through implementing the PDCA cycle to reduce the volume of incidents in our department. It was a transformative experience. I appreciate his collaborative approach, which is thoughtful and tailored to our specific challenges. Overall, we saw an effective decrease in downtime.
Jean-Luc led the team I am part of to adopt the Lean Management approach and mindset. With his support, I understood how incoming client requests were piling up. Therefore, I contributed to the new way of managing the incoming requests’ flow. As a result, the team successfully reduced the awaiting demands. I highly recommend him for your tech team to learn improving performance.
Ready to Fix Delivery?
Delivery problems don’t fix themselves. Let’s talk about what’s broken and whether I can help.
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