Escalation Rate on LeanTechProhttps://leantechpro.com/tag/escalation-rate/Recent content in Escalation Rate on LeanTechProLeanTechProhttps://leantechpro.com/images/2026/05/leantechpro-og-image.webphttps://leantechpro.com/images/2026/05/leantechpro-og-image.webpHugoen-usFri, 14 Aug 2026 06:00:00 +0000Your Support Queue Is a Defect Reporthttps://leantechpro.com/escalation-rate-defect-report/Fri, 14 Aug 2026 06:00:00 +0000https://leantechpro.com/escalation-rate-defect-report/A tech support team escalates 20% of its tickets. Only some of them should be heading to the devs.