44% of their defects were not defects
I observe engineering teams at work. It is the way I see where the work actually breaks. Here, I was in the room but could not tell who was working on what. A team of fifteen testers was working on an insurance claims platform. There was nothing anywhere to say which delivery or feature was behind or where the work had stalled. The client had just returned a version carrying seven regressions that were supposedly fixed months earlier, and the manager wanted to know why his team could not keep pace. ...