The Twenty Minutes That Never Came Up
Most of what a manager knows about the work arrives through two filters. The dashboard drops everything that never became a number. It records events, and most of a workday happens between them. For example, a ticket moves to “In Progress” at 9 and to “Done” at 16. In those seven hours, the tester spent twenty minutes figuring out which environment was current and waiting while it rebuilt. So the tool records two events, and the day happened between them. ...