Release Failures Hit Zero. Then They Bounced Back
The number had just hit zero. For the first time in months, the number of release failures reaching production was zero. Three months of digging had gotten the team there. I could have written up the win that same afternoon and gone home. One month later, it was back up. I have watched this shape play out on enough teams to trust it. A team fixes the real thing, the number falls, everyone breathes out, and then it drifts back. Here is the story of one team that lived exactly that, and the part that finally held. ...