Engagement Is a Performance Signal, Not an HR Survey
An infrastructure team ran production across four time zones. I was there for the delivery numbers: production incidents, alarm volume, backlog. The delivery board told one story. The team, asked one by one, told another. The NPS was minus 15. The first measurement I brought an instrument I run on my engagements: the Voice of Employees. It takes the same discipline I apply to customers, pointed at the team itself, once at the start of the project and once at the end. I ran it with an internal coach I was training to carry the method. ...